Privacy Policy – Orchidea Golden

At Orchidea Golden, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase through our online store.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect We may collect the following types of personal information: A. Information You Provide Directly Full name, Phone number, Email address, Delivery address, Payment details (processed securely by payment provider – we do not store card information) Order history and preferences B. Automatically Collected Information When you browse our website, we may automatically collect: IP address and device information Browser type and version Pages visited and time spent on the site Cookies and tracking data to improve your experience

2. How We Use Your Information We use your information for the following purposes: To process and deliver your orders To contact you regarding your order or customer support inquiries To improve our products, services, and website experience To send promotional messages, offers, and updates (only with your consent) To maintain security and prevent fraud We do not sell, trade, or rent your personal information to third parties.

3. Sharing of Information We may share your data only with trusted third parties required to complete your order, including: Shipping and delivery partners Payment gateway providers Customer support or communication platforms All third-party service providers are required to protect your personal information and use it only for service-related purposes.

4. Data Protection & Security We take appropriate security measures to protect your data, including: Encrypted payment processing Secure servers and restricted access to personal data Continuous monitoring to prevent unauthorized access or cyber-attacks However, no electronic storage or transmission over the internet is 100% secure, and we cannot guarantee absolute protection.

5. Cookies & Tracking Technologies Our website uses cookies to: Improve browsing experience Analyze performance and usage Store user preferences You may disable cookies through your browser settings, but some website features may not function properly.

6. Data Retention We retain your personal data only for as long as necessary to: Complete your purchases Comply with legal obligations Resolve disputes and enforce policies

7. Your Rights Depending on your location, you may have the right to: Request access to your personal data Request correction or update of your information Request deletion of your data (within legal limits) Withdraw consent for marketing communication at any time To exercise your rights, contact our customer support.

8. Children’s Privacy Our website is not intended for individuals under 18.
We do not knowingly collect data from minors.

9. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

10. Changes to This Policy Orchidea Golden reserves the right to update this Privacy Policy at any time.
Updated versions will be posted on this page with the “Last Updated” date.

11. Contact Us For questions regarding this Privacy Policy or your personal data, you may contact us at:

📞 +973 39122016